OpenAI’s “personal shopper” rollout is slow for a reason. It is not a model problem.It is a commerce truth problem. Price, inventory, variants, promos, shipping rulesThey are ambiguous and scattered across systems. If an agent gets it wrong, you do not just lose a sale.You create disputes, chargebacks, and brand damage. ACP style standards help …
OpenAI’s “personal shopper” rollout is slow for a… Read More »
🥯 Bagels, Agents, and Ryan Reynolds: The Unofficial Survival Guide to NRF 2026 I’m heading to NYC for NRF 2026: Retail’s Big Show, and let’s be honest—between the 40,000 attendees and the endless Javits hallways, it can be overwhelming. 🤯 To help us all survive (and thrive), I’ve compiled a cheat sheet of the “Next …
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Most AI chatbots are designed incorrectly.They’re just websites shoved into a chat window. Remember the early “mobile web”? Brands didn’t design for mobile — they just crammed the desktop site into a tiny screen. Pinch. Zoom. Mis-click. Pain. It took the iPhone era (and mobile-native patterns) for the internet to finally look like it belonged …
Most AI chatbots are designed incorrectly.They’re just… Read More »
Let me translate it for you 🙂Nagendra: ‘We shipped like crazy.’ Me: Looking in the mirror ‘We aged like crazy.’ There is a direct correlation between our server traffic scaling 10x and the pigment leaving my hair 😂 What a ride 2025 was! Wouldn’t trade this journey for anything. 2026 is gonna be lit.. 🚀 …
Let me translate it for you :)Nagendra: ‘We shipped like… Read More »
In a recent episode of SaaStr.ai, I heard Maggie Hott put it pretty bluntly: “I have no tolerance for mediocrity anymore.” Same. Not because I expect perfection.Because I expect effort. I’ll coach, unblock, and invest all day.But I don’t have time for low-energy, half-committed work. Somewhere between “the door was locked” and “we’ll get it …
In a recent episode of SaaStr.ai, I heard Maggie Hott… Read More »
Excited to finally share some of the results of our ongoing partnership with the Victoria Beckham digital team. The challenge we had was how to scale the in-store, personal stylist experience to all the online users. They’re thoughtful, decisive, and genuinely AI-forward, using AI to remove hesitation and help customers buy with confidence, without compromising …
Excited to finally share some of the results of our… Read More »
We’re publishing a new case study tomorrow. It’s about what happens when a luxury fashion brand treats AI not as a chatbot… but as a Shopping Concierge, and Styling Assistant The results surprised even us:– 20% increase in average order value– 10% lift in online revenue The most interesting part?This wasn’t about automation… Full story …
We’re publishing a new case study tomorrow.It’s about… Read More »
AI is about to do more than recommend products. It’s going to buy them. 🛒🤖 Bain & Company just published a sharp report on Agentic AI in retail, and the headline is simple: Shopping is shifting from “search + browse” to “delegate + approve.”And over time, checkout can move with it too. ⚡️ Here are …
Today, a bit of personal news. Last year, after 12 years in the US, I became a US citizen 🇺🇸 .. I’ve lived and worked in multiple countries, but I chose to make the US my home because, despite its many flaws, it remains the best operating system for builders.It rewards ambition, risk-taking, and long-term …
Today, a bit of personal news.Last year, after 12 years… Read More »
Jan 1 founder note: 2025 gave us clarity. 2026 is about execution. Here are the 3 lessons we’re carrying into this year: 1) Tighter ICP. Stronger no’s. 🎯Growth got easier the moment we stopped trying to be useful to everyone.We’re walking into 2026 with clarity on who we serve best, where we drive the most …