What a morning.
Thanks to the Cloudflare outage, Alhena’s engineering team has been up since 3:30am keeping things steady. When X/Twitter, ChatGPT, and a big chunk of the internet go down, it’s a good reminder of how interconnected everything really is.
The hardest part isn’t the outage itself, it’s the cleanup afterward:
– webhooks silently auto-disabling after repeated failures
– Over two-dozens of integrations to verify and re-enable
– combing through logs to be sure every edge case is actually resolved
Grateful to Alhena.ai team for the monitoring and alerting they’ve put in place so we were paged quickly and could mitigate fast.
Also thankful to our customers and partners for working with us in real time to assess impact and protect their shoppers and support teams.
Days like this are a good reminder: reliability is not just infrastructure. It’s people, processes, and partnerships.